Refund policy

We hope you enjoy your Donsje products!

In case you would like to return a product, you have 30 days to send your purchase back to us using the following steps.

  1. Please complete the return form included as a print-out in your order (or download here).
  2. Please include the item(s), the packing list and the return form in the original packaging.
  3. Please send your return to the address provided on the return form.
  4. Receive your refund within 5-10 working days.

Refund Information

  • Please indicate in the return form that you would like a refund.
  • We will refund the purchase amount within 5 to 10 business days after receiving your return via the original payment method.
  • The original purchase price for the products is refunded. Shipping costs are not credited. 
  • If your purchase was made with a discount code, you will only receive back the amount paid. The discount code is no longer valid.
  • A gift card cannot be returned or exchanged for money.

Return Terms & Conditions

  • After receiving your complete order, you have the right to return your order within our return period of 30 days. 
  • Make sure all returned items are in the same condition as you received them, including the label attached and - if reasonably possible - in the original packaging (including any plastic cover or dust bag).
  • We highly recommend using trackable mail or delivery confirmation. Unfortunately we cannot reimburse lost packages without a track & trace code.
  • The costs for returning are for your own account.
  • Returned packages are processed within 5 to 10 business days after receipt.
  • Packages ordered through a store other than the Donsje webshop cannot be returned to Donsje.
  • Multiple orders may be returned together, as long as all packing slips are included.
  • In the event of damage or incomplete items, a reduction in value will be charged. We will not accept items that have been worn. The one-time fitting of items is not considered as use.
  • If one of your items has been delivered defectively, or you have received another item than ordered, please contact us by phone or e-mail.