We hope you enjoy your Donsje products!
In case you would like to return a product, you have 30 days to send your purchase back to us using the following steps.
Please complete the return form included as a print-out in your order (or download here).
- Please include the item(s), the packing list and the return form in the original packaging.
- Please send your return to the address provided on the return form.
- Receive your refund within 5-10 working days.
- Please indicate in the return form that you would like a refund.
- We will refund the purchase amount within 5 to 10 business days after receiving your return via the original payment method.
- The original purchase price for the products is refunded. Shipping costs are not credited.
- If your purchase was made with a discount code, you will only receive back the amount paid. The discount code is no longer valid.
- A gift card cannot be returned or exchanged for money.
Return Terms & Conditions
- After receiving your complete order, you have the right to return your order within our return period of 30 days.
- Make sure all returned items are in the same condition as you received them, including the label attached and - if reasonably possible - in the original packaging (including any plastic cover or dust bag).
- We highly recommend using trackable mail or delivery confirmation. Unfortunately we cannot reimburse lost packages without a track & trace code.
- The costs for returning are for your own account.
- Returned packages are processed within 5 to 10 business days after receipt.
- Packages ordered through a store other than the Donsje webshop cannot be returned to Donsje.
- Multiple orders may be returned together, as long as all packing slips are included.
- In the event of damage or incomplete items, a reduction in value will be charged. We will not accept items that have been worn. The one-time fitting of items is not considered as use.
- If one of your items has been delivered defectively, or you have received another item than ordered, please contact us by phone or e-mail.